RETURNING ONLINE MERCHANDISE

SALE items are not refundable. **Exchange or store credit only**

If for some reason you are not completely satisfied with your regular priced purchase, we will gladly accept your timely return.

Defective merchandise may be returned for a full refund (up to 30 days from purchase date). Return Shipping charges will not be refunded.

You have up to 30 days from the purchase date to return items for a refund. Items must be unworn and unused, no exceptions. After 30 days you will receive online store credit only. We will not accept any returns after 90 days.

All returned merchandise must include the original packaging/box and/or tags and be in the same condition as when it was received. You must complete the return form and include it in your package. Click here to Download the Return Form

TERMS & CONDITION

We inspect all returns and reserve the right to deny or refuse a full credit based on the returned condition. Items that do not match the criteria above are subject to denial, and a 20-50% restocking fee. Please consider delivery confirmation/shipping insurance for your return/exchange package, as we are not responsible for lost return packages without tracking information.

DID WE MAKE A MISTAKE? OOPS! Sorry

If we made a mistake with your order, we will take care of the return shipping and send you a replacement item (if inventory allows) with no additional charge for shipping either way. This applies to defective merchandise and item(s) shipped that do not match the style, size or print that you ordered.

RETURNING RETAIL STORE MERCHANDISE

Shoes and other products should be returned to the store where they were originally purchased with your receipt. Retailers return policies vary by store so please check the return policy at the store where your shoes were purchased.

REPAIR POLICY

We will attempt to repair any damaged item for up to 90 days after the date of purchase from our web site. If the item was purchased at a retailer, please contact the retailer at which the item was purchased.

RETURN ADDRESS FOR ONLINE REPAIR AND RETURNS
ICON SHOES RETURNS
16027 Carmenita Road
Cerritos, CA 90703

1-888-ICONSHOES (1-888-426-6746) Monday through Friday, 9am-5pm Pacific Time
info@iconshoes.com
PLEASE ALLOW 10-14 DAYS FOR PROCESSING YOUR RETURN


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