ICON's Personalized Products Frequently Asked Questions
How long will it take for me to receive my bag?
Can I put my photo on an ICON product other than those shown?
When is my card charged?
Do you accept international orders?
Besides submitting my photo, is there any other information you need?
How do you ship?
What do you charge for shipping?
Can I pay extra for Expedited Shipping?
Can I return or exchange my personalized handbag?
What forms of payment do you accept?
What kind of fabric do you use on the personalized handbags?
It has been over 4-6 weeks and I haven't received my order.
How long will it take for me to receive my bag?
From the time we receive your photo, production of the handbag will take approximately 4-6 weeks. Please contact us at personalize@iconshoes.com if you would like the production and delivery rushed for an extra fee.
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Can I put my photo on an ICON product other than those shown?
No, at this time we are placing photos on the products offered in the Personalized Products Section of this website.
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When is my card charged?
Your card is charged upon submitting your order online.
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Do you accept international orders?
We are not accepting international orders at this time.
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Besides submitting my photo, is there any other information you need?
Yes, with the submission of your photo, please be sure to complete the order form.
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How do you ship?
We ship via UPS Ground.
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What do you charge for shipping?
$15
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Can I pay extra for Expedited Shipping?
Due to the individual nature of each of these products this option is not available at this time.
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Can I return or exchange my personalized handbag?
Because of the personalization of each order, we do not accept returns or exchanges.
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What forms of payment do you accept?
We accept Visa, Mastercard and American Express.
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What kind of fabric do you use on the personalized handbags?
Like all ICON products, the leather is top grain American leathers of the softest quality and the fabrics are usually coordinated to the look and feel of the product used.
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It has been over 4-6 weeks and I haven't received my order.
This may be due to many orders at the same time. Please contact rob@iconshoes.com if you have any questions or call our offices at 818 826-1600.
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