How can I contact you?
If I was a preferred customer on your old website am I still registered as a preferred customer on the new website?
How can I request a catalog?
How do I care for my ICONs?
How are the ICON images transferred to the leather?
If I purchased my ICONs at a retail store, may I return or exchange them directly to you?
If I purchased my ICONs through your online store, may I return or exchange them?
May I custom order a shoe?
Is your website secure?
Do you ship internationally?
How can I expedite shipping?
How do I change my saved Preferences (such as email or mailing address, password, phone number, etc.)?
What if I forget my password?
How do I unsubscribe from receiving email updates?
How do I remove my information from the “Preferred Customer” section?
What methods of payment do you accept?
What about sales tax?
How can I contact you?
Please email info@iconshoes.com
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If I was a preferred customer on your old website am I still registered as a preferred customer on the new website?
No, please re-create a username and password to become a preferred customer on our new website.
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How can I request a catalog?
Although we do not have catalog mailings at this time, our complete collection is available for viewing online.
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How do I care for my ICONs?
Upon purchasing your ICON products, we recommend applying a clear shoe polish, such as Meltonian, to preserve the leather. We also recommend storing your items away from light and heat.
Handbags should remain stuffed when not in use to preserve the shape.
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How are the ICON images transferred to the leather?
ICON images are transferred to the leather through a special proprietary permanent printing process.
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If I purchased my ICONs at a retail store, may I return or exchange them directly to you?
No, please contact the retailer from which the items were purchased.
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If I purchased my ICONs through your online store, may I return or exchange them?
All marked-down sale items are a final sale and we do not accept returns or exchanges. If you purchased your items at full retail price, please refer to our Return Policy.
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May I custom order a shoe?
At this time, we do not take custom orders.
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Is your website secure?
Yes, our payments are processed through VeriSign and verified with THAWTE SSL Certificates.
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Do you ship internationally?
Yes, please email info@iconshoes.com for additional information, including shipping fees.
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How can I expedite shipping?
At this time, we ship everything via standard UPS Ground from our warehouse in Los Angeles, CA. Please allow 2-3 weeks for processing and delivery.
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How do I change my saved Preferences (such as email or mailing address, password, phone number, etc.)?
1. Log in using your current Username and Password.
2. Click on “Update Profile”
3. Change the information and click “submit”. Your changes have been saved.
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What if I forget my password?
Please click on “Forgot Password” under the Password box on the bottom of the homepage, enter your email address, and your password will be emailed to you.
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How do I unsubscribe from receiving email updates?
Please log into your profile and uncheck the Email Updates box at the bottom of the page.
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How do I remove my information from the “Preferred Customer” section?
Please email us at support@iconshoes.com
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What methods of payment do you accept?
We accept American Express, VISA and Mastercard.
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What about sales tax?
Applicable sales tax will be added to all merchandise purchased in California.
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